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Welcome to AU Customer Support Pty Ltd. By accessing our website, using our services, submitting an enquiry, or making a payment, you agree to these Terms and Conditions. AU Customer Support Pty Ltd operates as a flight booking and travel assistance agency in Australia.
AU Customer Support Pty Ltd provides assistance with flight reservations, airline ticket bookings, travel itinerary management, flight date changes, cancellations, and other travel-related services.
All bookings are subject to airline availability and confirmation. A booking is considered confirmed only after successful payment and issuance of an e-ticket or booking confirmation.
Airfares are subject to change until ticket issuance. Prices may include airline fares, taxes, airport charges, supplier charges, and applicable service fees.
Payments are processed through secure payment gateway providers. By making payment, you confirm that you are authorised to use the selected payment method.
Flight changes, corrections, and modifications are subject to airline rules, fare conditions, availability, and applicable fees.
Passengers are responsible for ensuring they possess valid passports, visas, identification, and any other required travel documents.
Airlines may change schedules, routes, aircraft types, or operating carriers without notice. Such changes remain subject to airline policies and conditions.
AU Customer Support Pty Ltd acts as an intermediary between passengers and airlines. We are not responsible for airline delays, cancellations, baggage issues, denied boarding, weather events, government restrictions, or other circumstances beyond our control.
Nothing in these Terms excludes any rights available under the Australian Consumer Law.
These Terms and Conditions shall be governed by the laws of Australia and any disputes shall be subject to Australian jurisdiction.
© 2025 AU Customer Support PTY LTD. All Rights Reserved.
Disclaimer – AU Customer Support PTY LTD is an independent travel agency in Australia that provides flight information, ticket bookings, and customer support services in Australia. We are member of Sabre, Galileo, Amadeus and we are authorized to book any airlines flight tickets both domestic and international using our aggregators. By using our website, you agree to our terms of service and privacy policy. Please verify all details before making any travel decisions.
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