Privacy Policy

AU Customer Support Pty Ltd respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect your name, email address, phone number, travel details, passenger information, billing information, and other details necessary to process travel bookings.

2. How We Use Information

We use your information to process bookings, provide customer support, issue tickets, manage travel requests, process payments, handle cancellations, and communicate booking updates.

3. Payment Information

Payments are securely processed through third-party payment gateway providers. AU Customer Support Pty Ltd does not store complete card details or CVV information.

4. Sharing Information

We may share necessary information with airlines, travel suppliers, payment providers, fraud prevention services, and regulatory authorities where required.

5. Cookies

Our website may use cookies to improve user experience, analyse traffic, and enhance website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, misuse, or loss.

7. Access and Correction

You may request access to your personal information or request corrections by contacting us.

8. International Data Transfers

As international travel bookings may require overseas processing, your information may be transferred to airlines and suppliers located outside Australia.

9. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page.

10. Contact Us

For privacy-related enquiries, please contact AU Customer Support Pty Ltd using the contact information available on our website.